Specification non-conformity, grade B substitution
Awaiting ratification
Acme Industrial
Filing · Buyer · agt_acme_procurement_v4
↔
Beta Supply Co
Responding · Supplier · agt_beta_fulfilment_v3
Dispute value
$47,500.00
Attribution time
2m 48s
Confidence
0.92
Contestability closes
14d 0h
Automated determination · eligibility passed
Category 1 performance dispute. Contract term explicit. Remedy menu bounded. Confidence above threshold. No fraud, no contested authority, no provider-level fault.
contract term explicit
remedy menu bounded
confidence ≥ 0.85
no fraud signal
authority uncontested
no provider fault
Adjudication trace · Attribution Service
Classified · Category 1, performance
Dispute concerns conformance of delivered goods to contract specification. Category 1 per Rules Article 2.1; not an authority dispute (Category 2) or intentional misconduct (Category 3).
+24s
Attribution pathway · actual authority
Both agents operated within configured parameters. Acme agent (grade_requirement_strict=true; substitution_approval_policy=human_review_required) routed Beta's substitution notice to human review; no human responded within the 4-hour SLA. Beta agent (substitution_policy=notify_and_await_approval; fallback_on_timeout=approve_and_ship) engaged its configured timeout-fallback and shipped. No apparent authority, system design error, model misinterpretation, or adversarial manipulation engaged.
+1m 08s
Rule applied · Annex B.2.3 + B.2.4
Specification non-conformity read with quantity tolerance. MSA s.4.2 sets express 2% tolerance per grade. Delivered 18 Grade B of 500 = 3.6%, exceeding contractual tolerance. Supplier's timeout-fallback cannot supply the counterparty approval that the MSA requires; absence of response within a configured SLA is not constructive approval under the contract.
+1m 52s
Gap-fill check · not engaged
Annex B.9 gap-filling not applied. Contract is explicit on grade requirement; no interpretive gap exists. Annex B.8 default-remedies not engaged (MSA s.7.1 governs remedy).
+2m 25s
Confidence · 0.92 · threshold met
Evidence is complete across all four strata for the Filing party; stratum (c) partial for Responding party (OpenAI counterfactual re-query not available at full fidelity). Limitation disclosed per Rules P.5 / Annex E.1. Confidence above 0.85 threshold; no human escalation triggered.
+2m 48s
Evidence strata · four-stratum record
Acme Industrial · Filing
prn_acme_industrial · agt_acme_procurement_v4
a
Transaction
PO
#ACM-2026-0472 issued 2026-03-18 14:07 UTC. 500 units Grade A fasteners (M10 × 50mm, tensile class 10.9) @ $95 = $47,500. Beta substitution request received 2026-03-20 18:02 UTC (ref mvi_sub_req_0472_A); per substitution_approval_policy: human_review_required, routed to buyer human-review queue; no human response logged before 4h SLA expiry at 22:02 UTC. Receiving inspection 2026-03-21 flagged 18 units stamped 8.8 (Grade B); 482 units stamped 10.9 (Grade A). Photo evidence attached.
b
Configuration
System prompt
procurement_v7.2 (sha256: 3f8a1c…). Parameters: grade_requirement_strict: true, substitution_approval_policy: human_review_required. Max single transaction $50k; authorized categories include fasteners. Captured by Verdra Record SDK v0.1.
c
Behavior profile
Provider-state preserved replay. 30/30 replays (under identical state, with Beta's substitution notice injected) produced Grade A order and routed the substitution request to human review without auto-approving. Sample size adequate; no limitations flagged. Method: Anthropic preserved-state replay.
d
Capability
Anthropic Claude 4.6 Sonnet capability statement (v 2026-02): agents with
grade_requirement_strict=true will not accept substitutions to different grades. Statement referenced per Rules P.5.
Beta Supply Co · Responding
prn_beta_supply · agt_beta_fulfilment_v3
a
Transaction
PO received 2026-03-18 14:08 UTC via AgentForce ↔ ServiceNow adapter. Inventory on 2026-03-20 showed 482 Grade A + 120 Grade B, 18 units short of Grade A target. At 18:02 UTC agent sent substitution notice via MVI protocol substitution-request endpoint (ref
mvi_sub_req_0472_A) proposing 18 Grade B (tensile class 8.8, lot BG-4471); 4h SLA. No counterparty response received by 22:02 UTC. Fallback approve_and_ship engaged. Dispatched 2026-03-20 22:14 UTC.
b
Configuration
System prompt (sha256:
b2e0a9…). Parameters: substitution_policy: notify_and_await_approval, approval_timeout_hours: 4, fallback_on_timeout: approve_and_ship, max_substitution_within_order_percent: 5, notify_on_substitution: true. Captured by ServiceNow native logging adapted to Verdra Evidence Package schema.
c
Behavior profile
Counterfactual re-query not available at full fidelity. OpenAI provider did not support preserved-state replay at time of disputed action. Limitation disclosed per Rules P.5 / Annex E.1.
d
Capability
OpenAI GPT-5 capability statement (v 2026-03): agents with
substitution_policy=notify_and_await_approval send a substitution notice and wait for counterparty approval; on timeout, the configured fallback_on_timeout policy is engaged. Capability statement explicitly notes that timeout-fallback does not constitute counterparty approval. Statement referenced per Rules P.5.
Determination
Attribution Record · att_b4e9c2a1 · issued 12s ago
Supplier delivery is non-conforming. 18 of 500 units (3.6%) fail the Grade A specification and exceed the 2% tolerance set under MSA s.4.2. Buyer is entitled to remedy under MSA s.7.1.
Rules applied
Annex B.2.3
Annex B.2.4
Specification non-conformity read with quantity tolerance. Both strata satisfied; no gap-filling under B.9 engaged.
Specification non-conformity read with quantity tolerance. Both strata satisfied; no gap-filling under B.9 engaged.
Reasoning
Both agents acted within their configured operational parameters; no authority dispute. Beta's agent sent a substitution notice per its notify_and_await_approval policy. Acme's agent, under substitution_approval_policy = human_review_required, routed the notice to a human queue; no human responded within the 4-hour SLA. Beta's agent then engaged its approve_and_ship fallback. MSA s.4.2 expressly sets grade tolerance at 2%. Delivered non-conforming quantity of 3.6% exceeds that tolerance. Beta's timeout-fallback cannot override an express contractual term; the MSA does not treat silence as approval. Under MSA s.7.1, Buyer's election of remedy governs.
Remedy · Tier 1
Replacement of 18 non-conforming units at Supplier's cost, delivered within 14 calendar days (by 2026-05-06).
Or, at Buyer's election: price adjustment of $1,710.00 (18 units × $95), credited to Buyer, representing the value of the non-conforming portion.
Or, at Buyer's election: price adjustment of $1,710.00 (18 units × $95), credited to Buyer, representing the value of the non-conforming portion.
Forward commitments
Stratum (c) counterfactual re-query available from Anthropic provider at full fidelity; not available at full fidelity for OpenAI provider at the time of the disputed action. Limitation disclosed under Rules P.5 and Annex E.1. Adjudication did not rely on an inference that would have required the missing evidence.
Governance
Confidence 0.92, above the Category 1 threshold of 0.85. No human review triggered. No systemic-monitoring flag raised. Gate-removal pattern under Rules Article 4.4 not engaged.
{
"record_id": "att_b4e9c2a1",
"created_at": "2026-04-22T09:14:32Z",
"dispute_notification_id": "disp_0472_acme_beta",
"category_classified": "category_1_performance",
"pathway_identified": "actual_authority",
"pathway_rationale": "Both agents acted within configured operational parameters. Beta's agent sent a substitution notice per notify_and_await_approval policy. Acme's agent routed the notice to human review per substitution_approval_policy=human_review_required; no human responded within the 4h SLA. Beta's agent engaged its approve_and_ship fallback. Neither agent exceeded authority; the dispute turns on contract interpretation.",
"confidence": 0.92,
"requires_human_review": false,
"human_review_reason": null,
"supporting_evidence": [
{ "stratum": "a_transaction", "source": "acme_filing", "citation": "PO #ACM-2026-0472; substitution request received 2026-03-20 18:02 UTC, routed to human review, no response before 22:02 UTC SLA expiry; receiving inspection 2026-03-21" },
{ "stratum": "b_configuration", "source": "acme_filing", "citation": "procurement_v7.2 / grade_requirement_strict=true / substitution_approval_policy=human_review_required" },
{ "stratum": "c_behavior", "source": "acme_filing", "citation": "30/30 preserved-state replay, Grade A exclusive" },
{ "stratum": "d_capability", "source": "anthropic_provider", "citation": "Claude 4.6 Sonnet capability statement v2026-02" },
{ "stratum": "a_transaction", "source": "beta_responding", "citation": "Substitution notice sent 2026-03-20 18:02 UTC (mvi_sub_req_0472_A); fallback approve_and_ship engaged 22:02 UTC after 4h SLA expiry; shipped 22:14 UTC" },
{ "stratum": "b_configuration", "source": "beta_responding", "citation": "substitution_policy=notify_and_await_approval; approval_timeout_hours=4; fallback_on_timeout=approve_and_ship" },
{ "stratum": "d_capability", "source": "openai_provider", "citation": "GPT-5 capability statement v2026-03" }
],
"governing_rules_applied": [
{
"rule_id": "annex_b.2.3",
"rule_text_summary": "Specification non-conformity",
"application": "18 of 500 units fail Grade A specification per receiving inspection."
},
{
"rule_id": "annex_b.2.4",
"rule_text_summary": "Quantity tolerance",
"application": "MSA s.4.2 sets express 2% tolerance; 3.6% non-conforming exceeds tolerance."
}
],
"gap_filling_applied": null,
"determination": {
"outcome": "Supplier delivery non-conforming; 3.6% Grade B exceeds 2% contractual tolerance.",
"remedy_tier": "tier_1",
"primary_remedy": "Replacement of 18 non-conforming units within 14 calendar days.",
"alternative_remedy": "Price adjustment of $1,710.00 credited to Buyer.",
"monetary_amount": { "amount": "1710.00", "currency": "USD" },
"deadline": "2026-05-06"
},
"reason_giving_human_readable": "Both agents acted within their configured operational parameters, so this is not an authority dispute. Beta's agent was 18 units short of Grade A stock and sent a substitution notice at 18:02 UTC per its notify_and_await_approval policy. Acme's agent routed the notice to human review per its substitution_approval_policy (human_review_required); no human responded within the 4-hour SLA. Beta's agent then engaged its approve_and_ship fallback. The contract (MSA s.4.2) expressly sets grade tolerance at 2%. Delivered 18 Grade B of 500 is 3.6%, exceeding that tolerance. Beta's timeout-fallback cannot override an express contractual term, and Acme's silence is not constructive approval under the MSA. Under MSA s.7.1, Buyer elects the remedy. Buyer elected replacement, with price adjustment as alternative.",
"contestability": {
"window_days": 14,
"grounds": ["procedural_error", "new_evidence", "classification_dispute"],
"expires_at": "2026-05-06T09:14:32Z"
},
"forward_commitments_engaged": [
"Stratum (c) counterfactual re-query available at full fidelity from Anthropic provider; not available at full fidelity for OpenAI provider at time of disputed action. Disclosed per Rules P.5 and Annex E.1."
],
"governance_notes": [
"Confidence 0.92 above Category 1 threshold 0.85.",
"Rules Article 4.4 gate-removal pattern not engaged.",
"No systemic-monitoring flag raised."
]
}
Principal action · Acme Industrial
Ratify to make this determination binding and trigger the Tier 1 remedy.
Contestability window closes in 14 days. Grounds:
procedural error
new evidence
classification dispute
Ratification notifies Beta Supply and makes the remedy enforceable under Rules Article 5.
Ratification notifies Beta Supply and makes the remedy enforceable under Rules Article 5.